These terms and conditions apply to booking our holiday cottages.
We hope to reopen our cottages in April 2021, subject to Welsh Government regulations.
We’re closely following all government guidance and will reopen safely, with the health and wellbeing of our guests and staff our top priority.
In response to the coronavirus pandemic we have changed our booking policy to give you peace of mind. Read more about Our Covid Promise.
For any questions you may have please take a look at our Frequently Asked Questions page.
Please read these terms and conditions carefully before making your booking.
In these terms and conditions “you” or “your” means the person named in the booking confirmation. “We” or “us” means Wye View Limited (Registered in England and Wales company number 09232450) of Cilgwrgan Fach, Llangurig, Llanidloes, SY18 6RX. “Accommodation” means a holiday cottage.
1. Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
1.3. We may offer you the option of provisionally holding a booking if you contact us by telephone or email. We will let you know how long we are able to provisionally hold your booking for when you contact us. If you do not confirm your booking by that time, the Accommodation will be released for general sale.
1.4. All bookings are confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We will issue you with your booking confirmation by email or, if requested, by post.
1.5. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
1.6. Children under the age of 18 must be accompanied by an adult.
1.7. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent in writing for us to do so.
2. Paying for your Accommodation
2.1. For bookings (i) made 28 days or more in advance or (ii) of over £100, you must pay us £50 at the time of booking. We must then receive the balance by the date set out in your booking confirmation (which will generally be 28 days before the start of your stay).
2.2. For bookings (i) made less than 28 days in advance or (ii) of £100 or less, you must pay us the total amount payable for your booking at the time of booking.
2.3. If you do not make any payment by the date it is due, we will send you a reminder by post, by email or by telephone. If you fail to make the relevant payment within 14 days of the date it is due, we will assume that you wish to cancel your booking. If this happens, your booking will immediately be cancelled and the cancellation charges set out in Section 4.3 (“If you want to cancel your booking”) will apply.
2.4. We will only accept payment by cheque where the cheque is drawn from a bank based in the United Kingdom for an amount in pounds sterling.
2.5. If you want to pay the balance on the day of arrival this must be agreed by us in writing at the time you make your booking.
3. Pricing for our Accommodation
3.1. We periodically review and amend the prices we charge for our Accommodation. For the most up to date pricing information please check our website or call us on 01686 440205. We will confirm the price of your Accommodation at the time you make your booking and in your booking confirmation.
3.2. We are not VAT registered. Our prices do not include VAT.
3.3. All prices given in our brochures, by telephone, on our website or in any leaflets include any charges for water, gas and electricity that may be applicable to the Accommodation selected.
4. If you want to cancel your booking
4.1. Your contract with us is a contract for the provision of leisure accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.
4.2. If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification and will be subject to the cancellation charges set out in Section 4.3 below.
4.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out below:
|Number of days prior to|
booking start date
|More than 180 days||No charge|
|Between 180 days and 28 days||£50|
|Between 28 days and 8 days||50% of the total booking charge|
|Fewer than 8 days||100% of the total booking charge|
4.4. If you cancel your booking after the booking start date, we will not issue you any refund for any remaining nights of your booking. For the avoidance of doubt, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. You may wish to consider buying holiday insurance to compensate you in these circumstances.
5. If you want to change your booking
5.1. If you want to change any detail of your confirmed booking you must let us know by telephone, by email or in writing as soon as possible.
5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.
5.3. If we do change your booking, you must pay us any additional accommodation costs due as a result of the change – we will confirm the amount of any additional accommodation costs due at the time we change your booking. If your accommodation costs are lower as a result of the change, we will refund you the difference at the time we change your booking.
6. If we need to change or cancel your booking
6.1. We do not expect to have to make changes to your booking, however sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking for reasons unforeseen at the time you made your booking which are beyond our reasonable control.
6.2 If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
6.3 If we do need to change or cancel your booking under this Section 6, our liabilities are limited to offering you an alternative booking.
7. Special requests
7.1. Special requests must be requested at the time of booking. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
8. Visitor standards and behaviour
8.1. You will be provided with a welcome folder at your Accommodation that contains important information about your stay with us. Please ensure that you and your party read the welcome folder carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the Accommodation and the location of the fire exits.
8.2. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including for any business purposes, without our prior written consent.
8.3. You must keep the Accommodation and its contents clean and tidy and leave them in the same condition as when you arrived.
8.4. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
8.5. Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, fireworks or Chinese lanterns at your Accommodation. You and your party must not use an open fire or a fire pit at your Accommodation. You and you party may use an outdoor barbecue at your Accommodation with our prior written consent.
8.6. Dogs are permitted at certain of our cottages where indicated on our website, on conditions as indicated on our website. Where dogs are permitted then a maximum number of two dogs shall apply and only well trained adult dogs are permitted on condition that they are not allowed upstairs, on the furniture, and especially the beds, nor left unattended in the Accommodation at any time. You must tell us at the time of booking if you wish to bring a dog. No other domestic pets are permitted at our cottages.
8.7. You must not charge an electric vehicle from the Accommodation.
8.8. Please note that if you do not comply with the standards and behaviours set out in this Section 8 we may need to exercise our rights under Section 13 (“Our right to evict”).
9. Maximum occupancy for your Accommodation
9.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limits set out on our website. You must not bring additional camp beds to the Accommodation or allow tents, caravans or campervans at the Accommodation. For the purposes of occupancy limits a child over the age of 2 is considered an occupant.
9.2. We set maximum occupancy limits in line with the facilities, space and equipment available at the relevant Accommodation and in order to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the premises (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 9.
10. Damage to the Accommodation or its contents
10.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately in person or by telephone on 01686 440205. If you do not notify us we will assume that you caused the relevant damage or loss.
10.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you.
11. If you have a problem or complaint
11.1. We take care to ensure that our Accommodation is of a high standard. However, if you have any problems with your Accommodation, please contact us immediately in person or by telephone on 01686 440205 and give us the opportunity to resolve it. We will work with you to ensure that any complaints are investigated and resolved as promptly and efficiently as possible.
11.2. In considering any complaint we will take into account whether we have been given the opportunity to investigate it and put matters right.
11.3. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
12. Our rights of access
12.1. Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.
12.2. If we do need to access your Accommodation for any reason we will always try to access the cottage at reasonably convenient times (other than in the event of an emergency).
13. Our right to evict
13.1. We may terminate our contract with you and ask you to leave your Accommodation immediately (without any compensation being payable) if:
13.1.1. we consider that you or your party have committed a serious breach of these terms and conditions;
13.1.2. we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
13.1.3. any complaints are made of anti-social or unacceptable behaviour against you or your party;
13.1.4. you or your party cause an unreasonable amount of damage to the cottage or its contents; or
13.1.5. you exceed the maximum occupancy limit for your Accommodation.
14. Our liability to you
14.1. Nothing in these terms and conditions is intended to limit our liability for:
14.1.1. death or personal injury caused by our negligence;
14.1.2. fraud or fraudulent misrepresentation on our part; or
14.1.3. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015
14.2. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
15. Events beyond our control
15.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
15.2. An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
16. Some practical information for your stay
16.1. Your check-in and departure times will be set out in your booking confirmation. Normally, check-in is available from 3pm on the first day of your stay and departure is required before 10am on the last day of your stay. If you do not leave the Accommodation by the required departure time we reserve the right to charge you for an additional night.
16.2. If you leave any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. Where possible we will hold lost property for six months, after which it will be disposed of, though perishables will be disposed of immediately and are therefore unreturnable. In addition we will only be able to return items permissible by Royal Mail.
16.3. Our cottages are located in a rural area and it is important that you and your party do not interrupt or endanger the livelihood of those working at the Accommodation or on the surrounding land.
17. Entire Agreement
17.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
17.2. No one other than a party to this contract shall have any right to enforce any of its terms.
18. Data Protection
19. Governing Law
19.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.